kX
khanyisani X

1 reviews | Active since Jan 2013

09 Mar 2016, 08:33

*********** and useless Institution

My account was on arrears and it was handed over to legal department. However I acted swiftly by passing the amount owed and I informed MTN branches and call centre about this. MTN call centre gave me the contacts of the legal department that is not responding to my concern for 4 months and my name is still on ICT as a bad record. I tried several occasions to contact MTN and their legal department but they not helping. This company is good is collecting money but undermining the concerns of customers. I need your advise Peter as what do I need to do as I think I have exhausted all the avenues to reach these unreachable legal department of this useless MTN.<br> <br> I have been a loyal customer for more than 5 years for MTN but all they offer me is this kind of service.<br> <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply10 Mar 2016, 13:05
Official
Hello Khaye,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly note that the matter has been referred to the management team of our Legal division for urgent attention. They will investigate and revert to you with feedback and a way forward.

Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Nompumelelo
REQ:***

Best regards,