*********** and pathetic client service
<p>I upgraded my MTN to sim only contract. This initially should have been 5GB and 10GB night express. I only received 5GB and 5GB night express, so I email MTN as it is not always possible to go into the store. MTN rep**** that I should go in store as that is where the upgrade was done. I went instore and they said they need to send an email to confirm why this happened. I got a call the next day to confirm all is in order and that the 5GB night express would be rectified and become 10GB as I signed for. When checking my balance they had cancelled my night express completely. I have since the 12/08/2016 phoned, gone in store phoned 808 and everytime there is just an excuse from them. I have paid 2x months now and not got what I signed for, where has client service gone?</p> <p>What will happen now, I want my 20GB night express MTN owes me!</p> <p>Money doesnt just grow on my back!</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
