*********** and Not Helpful

I haven't had any assistance nor have heard from you since this response below...

Thank you for your post.

Our sincere apologies for the inconvenience caused as a result of this.

As per our conversation, please forward me a copy affidavit as well as certified copy of your ID. Once I received the documents, our ***** team will be able to investigate the matter and provide you with feedback and a way forward.

Kind regards

Veronica Smith

Complaints Analyst