mR
mekail R
1 reviews | Active since Jun 2014
21 Dec 2015, 09:41
*********** and Not cancelling contract
On the 21st October i specifically instructed MTN to NOT renew my contract ! I was assured same was done . Only to find out it was not and thus MTN will be *****ing more money of mine ! Simply *********** and disgusting behaviour
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MTN South Africa's replyOfficial
22 Dec 2015, 14:38Hello mekail,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We can confirm that your number was migrated over to prepaid on the 21st of December 2015 and we've now requested our Billing Department to credit the additional invoice for the month of November 2015. Once the credit reflects on account can our Banking Department then refund it to your FNB account.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We can confirm that your number was migrated over to prepaid on the 21st of December 2015 and we've now requested our Billing Department to credit the additional invoice for the month of November 2015. Once the credit reflects on account can our Banking Department then refund it to your FNB account.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply22 Dec 2015, 14:38
Official
Hello mekail,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We can confirm that your number was migrated over to prepaid on the 21st of December 2015 and we've now requested our Billing Department to credit the additional invoice for the month of November 2015. Once the credit reflects on account can our Banking Department then refund it to your FNB account.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We can confirm that your number was migrated over to prepaid on the 21st of December 2015 and we've now requested our Billing Department to credit the additional invoice for the month of November 2015. Once the credit reflects on account can our Banking Department then refund it to your FNB account.
Once again we do apologize for the breakdown in service experienced.
Regards
Tim
MTN Complaints Management Team: REQ:***