*********** and disappointing service

<p>Acc : A ********** . I have been having an account with mtn for the past three years. In between I was unemployed and during that time I made arrangements and at least to some degree they were empathetic and the service was somewhat acceptable. Later on I lost my phone and claiming was a little struggle as their employees were on strike and during that time I at least did also try to be understanding and I did stick with the service provider even when it meant staying on the line for long hours to get assisted and going straight to the head office to claim a new phone I did all of that. Later I reinstated a debited order with them, they started debiting short amounts and not what was fully due by then, this which meant my ITC record would be compromised. And this happened for a number of months. Till it came to a point where I couldn't take it anymore, I cancelled the debit order and made cash payments. I'd buy data and in two days they would tell me my data would deplate in two days then after that data would be deducted, another sms would follow then the amount would be deducted again this which meant I used far less than what I paid for hence I stopped buying data for mtn n bought another sim card. This service provider is so messed up I decided to request a settlement balance because honestly their incompetence and sense of being inconsiderate is really an insult. I do admit my account is not all in the clear at all, I take accountability with that. I called in, spoke to a lady that said she works in a department where they "save customers", after I explained my whole experience she just said "sir I understand I am going to transfer your call" so clearly!.. I called in 26/09/2016 if not earlier. The lady said I'll get an SMS confirming the settlement amount ref: ********** 73 but till today I have not received anything. This is really unacceptable! I just want to be done with this contract</p>