*********** and Appalling Service

My sister Sinovuyo Siphosihle Mbasane my sister has been struggling for the past month with regards to an insurance claim. . An access amount was paid on 3rd of Dec 21. Confirmation that payment was received from Mtn on 11 Dec 21. On the 15 Dec 21 I was told they are out of stock of Huawei P4 and was given an option to take Huawei P smart 2021 dual sim. On the 20th Dec 2021 my sister then requested that MTN should proceed with the claim and give her rhe available phone. On the same day they responded to say they will not collect the old phone but they will give a new one.

On the 21st they called saying that all rhe communication was not meant for me but foe someone else who had a similar reference nu.I mber to mine and suggest that they will book a pick up . On the 5th Jan muy sister requested feedback from MTN but no response .

Tuesday the 11th Jan 22 another email was sent by MTN stating that they are awaiting their accounts to confirm my payment.

My question is why would they confirm that payment was received if they are awaiting their accounts department to confirm. Secondly why didn't they check their facts before confirm .

The level of incompetence is beyond me. I cant excess my emails ;my phone is faulty and subjected to this .

To say that I am dissapointed is understatement

Sinovuyo Siphosihle Mbasane ***