*********** agents at your call centre

I called your call centre twice,regarding missing minutes, and both times your agents were unable to assist me. Both giving me different dates that I had apparently run out of minutes. The lady that assisted me even advised that I loaded airtime onto the number on the 1st of jan(which I did not do) The guy that assisted me 1st got very irritated with me when I asked him to look into the account. I then went through my account again and called on Saturday,16 Jan 2016. The lady who assisted me then confirms that I in fact did have minutes and for some reason disappeared. she advised me that she would log it with our billing department and I should follow up as it takes 2-3 working days. The reference she gave me was ***. I also asked her to increase the limit to R100 that I could use while this was being investigated (I want this refunded as well) I called today to follow up and the lady advised that there was nothing logged with billing and the reference she gave me was for the limit increase. she wanted me to log it again, which I refused. I told her to retrieve the call, which she says could not be done unfortunately(as per her manager). I want my minutes refunded ASAP!!!!!