*********** agents

I did an upgrade online and was given a wrong model phone. I called in and they told me to return the device to the mtn branch and then get a reference number to cancel the upgrade if I want to apply with the branch as the upgrade has already taken 3 weeks. And I told the agent over the phone I don’t want to cancel my contract but I want to cancel the online upgrade so I can do one with the branch. This morning I was surprised to see the balance of my contract debited off my bank account.

Very very frustrated about how you conduct business with very inexperienced people. This is inconvenienced me a lot and costed me quite a fortune in my airtime.

What applaude me the most is the agent phoning me and arguing with me with what my upgrade was. After I spoke to her and told her that I wanted the iPhone XS Max nothing else. And she still gave me iPhone XS.

All I wanted was an upgrade to iPhone XS Max. Is it too much to ask?

Or maybe I should take my business elsewhere?