*********** accounts department

I am totally disgusted with the way MTN do their accounts. I have jus received m statement dated the 17 June 2020. On checking my statement I notice that payments made on the 11 May 2020 and 29 May 2020 are not reflected.

Called them and the consultant comes back and says she can see the payments she will send me an updated statement. I open the updated statement and I kid you not the statement date is the 16 April 2020. How on earth do you work this maths out?????????

I call back and ask them how they work this out and i get told the system has not been updated they will send a request to billing department. Thank goodness I don't have a debit order as the would take the amount of just over R1100,00 for payment yet I have paid R800 on the account which is somewhere between the deep blue sky and the ocean. How do you run an accounts system and send out June statements with no payments reflected but when you send an updated statement it is April. Billing needs to be taken to task as they are not doing their job properly.

Another problem is you give bank details to pay money at ABSA, and the payment disappears off the face of the earth and I must run around getting you a pdf which cost me money as I don not have scanning facilities to sort my account out. You get told it takes 2 to 3 working days to sort and then you suspend my phone a second time and then i get told it takes 6 working days. This is the second time this has happened to me.