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I was called in January to upgrade my MTN data sim. At that time I was on a month to month 50G. The lady that called me explained that I qualify for 50G day time data and 30G night time data for R169. As this was more data for a lower price I agreed. In March I noticed that I am almost out of data and called MTN to enquiry. I was told that I'm on a 30 G day and 30G night, from this 20 is anytime and 10 is promotional ( I have no idee what this means even ). I told the consultant that I have no idee what she is talking about and this was not what was explained to me. She then informed me she can't help me I must call the department that did the upgrade. Fast forward, that department called me back and informed me that they listened to the recording and that I am indeed correct. They , however, can't help me coz MTN load the data they just do the contract ( BS ). I call MTN and the first agent just hangs up on me. Second agenda informs me that I must call the other department back and ask for the contract. At this point I lost all sanity and control. I asked to speak to a team leader and I was told that she works from home and can't assist!!! How did this become my problem? 1 company but they can't or WON'T communicate with each other!!! But when I upgraded they could gladly do so. I am now out of data and can't do my work!!! I have never experienced such incompetence.....as I wait for any feedback