VM
Vu M
1 reviews | Active since Mar 2014
30 Jul 2015, 12:04
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I have called MTN 3 times (wasn't easy to get hold of a \service champ") to ask to be removed from the marketing database which I never signed up for in the first place. <br> <br> On this 3 occasions I have been told that I have removed from the marketing database by the programmed agents only to still receive this junk marketing SMSs especially when I recharge my phone. If it is not possible to remove my number MTN should just tell me so instead of treating me like a stupid individual."""
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MTN South Africa's replyOfficial
13 Aug 2015, 16:30Hello vumab,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Kindly note we've now requested for your number to be excluded from any marketing advert campaigns.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Kindly note we've now requested for your number to be excluded from any marketing advert campaigns.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply13 Aug 2015, 16:30
Official
Hello vumab,
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Kindly note we've now requested for your number to be excluded from any marketing advert campaigns.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service experienced.
Kindly note we've now requested for your number to be excluded from any marketing advert campaigns.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,