sM
sbonginkosi M
1 reviews | Active since Nov 2011
30 Jul 2015, 11:56
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My complain has been going on since last year and no one is willing to solve it.i even went to head office shop and they were not willing to assist me this is the 4th report for dame issue. One last blocked my line and she wasn't willing to assist me. Mtn has put me under a lot of stress and they like Gaddafi.km very dissapointed. Been with mtn since my high school days and that WhT they doing. They been charging me for free data that comes with contract.
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MTN South Africa's replyOfficial
13 Aug 2015, 16:00Hello mbathah,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We see that your account is currently in arrears for 90 days + and has a legal status attached.
We see that a request was logged for the difference in subscription, however our Billing Department has requested a copy of the contract signed by yourself. Kindly can we request that you send us a copy of your contract to *** and this correspondence from Hello Peter for a point of reference.
Once we receive the documents will we be able to validate your claims and get the account corrected.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We see that your account is currently in arrears for 90 days + and has a legal status attached.
We see that a request was logged for the difference in subscription, however our Billing Department has requested a copy of the contract signed by yourself. Kindly can we request that you send us a copy of your contract to *** and this correspondence from Hello Peter for a point of reference.
Once we receive the documents will we be able to validate your claims and get the account corrected.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply13 Aug 2015, 16:00
Official
Hello mbathah,
We are truly sorry for the inconvenience caused and for the breakdown in service.
We see that your account is currently in arrears for 90 days + and has a legal status attached.
We see that a request was logged for the difference in subscription, however our Billing Department has requested a copy of the contract signed by yourself. Kindly can we request that you send us a copy of your contract to *** and this correspondence from Hello Peter for a point of reference.
Once we receive the documents will we be able to validate your claims and get the account corrected.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the breakdown in service.
We see that your account is currently in arrears for 90 days + and has a legal status attached.
We see that a request was logged for the difference in subscription, however our Billing Department has requested a copy of the contract signed by yourself. Kindly can we request that you send us a copy of your contract to *** and this correspondence from Hello Peter for a point of reference.
Once we receive the documents will we be able to validate your claims and get the account corrected.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,