1 reviews | Active since Jul 2017
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<p>MTN is the worst mobile company ever including their legal team. I had a contract that I openned for my mother and the contract was messed up that we even forgot about it AND dont get me wrong, I do not dispute the fact that I opened the contract. The first person I spoke to from the legal team and they advised me to pay R1155.69 to have the contract activated again. I then responded and requested the full amount to have the contract cancelled and another agent from legal team rep**** with an amount of R1691.97. I went ahead and paid the full amount of R1691.97 as advised to have the contract cancelled. Next thing I know, another person responds with a message telling me that the contract is handed over to HAMPOLE my gosh! I nearly sh** myself from anger. I have a thread of email correspondence and it is as if these people do not know their JOB!!! ALL I WANT TO DO IS HAVE THE CONTRACT CANCELLED!!!</p>
Good Day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
For us to investigate and effectively assist you with this matter, please send us the proof that you have that shows that you had been given a settlement amount. ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good Day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
For us to investigate and effectively assist you with this matter, please send us the proof that you have that shows that you had been given a settlement amount. ***
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Certainly!
Certainly!
Good day,
The payment that you have made is reflecting and your account is current. Please note that a note has been sent to the legal team to remove and update they records.
Apologies for the inconvenience that was caused due to this.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good day,
The payment that you have made is reflecting and your account is current. Please note that a note has been sent to the legal team to remove and update they records.
Apologies for the inconvenience that was caused due to this.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Quick question, what is the next process to have the contract cancelled ?
Quick question, what is the next process to have the contract cancelled ?