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<p>Ive been trying to contact MTN for several weeks trying to get my phone sorted as it refuses to download apps from the google play store</p> <p>On all occasions I've just been transferred to different departments without any assistance </p> <p>As one of SA's biggest cellphone networks, this is pathetic as now I have to waste time going to a store to sort out something that could be resolved over the phone</p> <p> </p>
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MTN South Africa's replyOfficial
11 May 2017, 17:30Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,
MTN South Africa's reply11 May 2017, 17:30
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Best regards,