***********

I've been with MTN all my cell phoning career. In October last year (2014) I was notified that I need a upgrade. I decided to move to a Hauwei phone as I like the quality & look. I searched high & low for the best contract which only Vodacom could help me. I then contacted MTN to ask if they could cancel my contract & switch me over to prepaid where I can do a swim-swop & convert to Vodacom. I then received a reference number & was told I would get feedback to the cancellation fee. I was only told in December that my contract only ends in March & then they would cancel & convert to prepaid. My mother then went in to pay whatever cancellation fee there was & said I would need to call in to find out if it is cancelled & converted, however it still is not. I called again, got another reference & said it was urgent as I need a new contract, need a new phone. & yet still no response. It is ridiculous how long they are taking & they keep saying they will get back to me but nobody does! I've fought in shop & on the phone & I don't like fighting. I honestly just want my contract to be cancelled & switched to prepaid, not asking for a plane. Please MTN - Just do this.