IT
Ivor T

1 reviews | Active since Mar 2009

30 Nov 2016, 14:36

***********

<p>Beware in taking out new contracts with MTN. I took out one with a great deal for Cyber Monday. What a mess. I have had to go back to the Store 4 times for one contract. Never had this with any other Cellphone provider. They do not know how to Activate an account. </p> <p>I ask for it to run from the 1st of the month, they put the billing date as the 13th. Who wants to try and remember that your data and minutes change on the 13th. Every other provider works on the 1st - 30th of the month.Are they third world? Absolute nonsense that there are too many subscribers to deal with at the beginning of the month.</p> <p>The reason I joined was to get the 50gb data per month. They cannot seem to load it. They pro rata the account for the basic account, but no 50gb data or 10000 free minutes to mtn.</p> <p>If it doent show on *141# by tonight, please cancel this contract, because you are totally *********** of doing business with clients. </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply05 Dec 2016, 08:32
Official
Good Day Ivor We apologise for the delayed response. Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points. The query has been escalated to the billing team for urgent attention and to contact you directly with feedback and a way forward. Kindly note that you can also obtain balances and billing information by dialling *141*1#OK alternatively you can register on MTN Active and will be able to view account information online. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Thank you Yahya REQ:***

Best regards,