1 reviews | Active since Jan 2011
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<p>I have 2 products from MTN.1 x 3G card and 1 x Cell Phone contract.</p> <p>In September 2016 I upgraded the cellphone contract because it was due for an upgrade. MTN messed up the upgrade and instead of upgrading the cell phone contract, they upgraded the 3G card to a cell phone contract.</p> <p>Now I am being overcharged by being billed for 2 x cellphone contract the old one and a new one which is on my 3G card which I can not use for telphone calls, and my bill is obviously twice as high.</p> <p>Have been on the phone for over 1 hour on the 10th October with their call center who promissed that the problem will be resolved within a few days. Subsequently I have sent several e-mails to their customer support - no actions to date.</p> <p>Yesterday I have received an SMS advising that my service will be suspened if I do not pay imediatly.</p> <p>Have received a reference number every time I requested this to be resolved - # ********** 8, # ********** 8, # ********** 4, # ********** </p> <p>This is the last time I will deal with MTN - looking for another provider right now.</p>
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant functional unit to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
We will engage with the relevant functional unit to assist and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
This is another lie and meaningless response to keep public face!!!!!!!
You have cut off my services yesterday, because I refuse to pay double invoices - my account is up to date, has been for the last 10 years I have been a customer of yours.
You issue me with wrong invoices charging me for the old contract and the upgraded contract and then suspend my service because I do not comply to your double invoicing..
I do not need REQ numbers, have already 6 of them, what I need is someone to sort out the mess you have create - have been waiting no for 1 month for any action!!!!
Can you also advise on what gives you the right to suspend a service from a customer who's account is up to date, and how you are going to compensate me for the cut in service - do you expect me to pay you for a service that has been suspended.
Johann Komarek
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This is another lie and meaningless response to keep public face!!!!!!!
You have cut off my services yesterday, because I refuse to pay double invoices - my account is up to date, has been for the last 10 years I have been a customer of yours.
You issue me with wrong invoices charging me for the old contract and the upgraded contract and then suspend my service because I do not comply to your double invoicing..
I do not need REQ numbers, have already 6 of them, what I need is someone to sort out the mess you have create - have been waiting no for 1 month for any action!!!!
Can you also advise on what gives you the right to suspend a service from a customer who's account is up to date, and how you are going to compensate me for the cut in service - do you expect me to pay you for a service that has been suspended.
Johann Komarek
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