IM
Itu M
1 reviews | Active since Sept 2016
19 Sept 2016, 10:50
***********
<p>There's a ********** upgrade taken out on my mtn account, I have emailed the requested docs to ********** this was last week n no one has gotten back to. I wont pay anything to mtn till this matter has been sorted out, as I ferl that I dont wanna pay for something I dont have...I have called their call centre n most consultants transferred me to a non existing number, like I dont know what to do now</p> <p> </p> <p>Frustrated</p>
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
20 Sept 2016, 17:21Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the activation on 2016-08-31 was not an upgrade, it is the day that your line was reactivated by legal. We have requested the legal department to assist to investigate and resolve the matter accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply20 Sept 2016, 17:21
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the activation on 2016-08-31 was not an upgrade, it is the day that your line was reactivated by legal. We have requested the legal department to assist to investigate and resolve the matter accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,