1 reviews | Active since Sept 2016
<p>I'm really disappointed with MTN, they have been over debiting me for the past three months. Claiming that I've been buying data on credit, I then asked for my billing statement to proof what they are claiming. Over a month later and I'm still waiting. I have four reference numbers now making the same request but still waiting. I've given them two email addresses but I still haven't received my billing statement. Spoke to one of the managers, her name is Mpho she promised to personally send it to me within 24 hours. Three days later I'm still waiting. Called again on friday to make a follow up with her and I was told I was through to the Durban call center and the person I was looking for is in Jorbug. I was put on hold for over 15 minutes and my call was eventually cancelled. I honestly regret the day I took a contract phone with MTN.</p>
Good day Mpho Nkosi,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that a request has been logged with the Billing department requesting for the Itemised billing to be resent for the invoice dated 2016-06-13 to 2016-08-13, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
Good day Mpho Nkosi,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it has caused.
Kindly be advised that a request has been logged with the Billing department requesting for the Itemised billing to be resent for the invoice dated 2016-06-13 to 2016-08-13, REQ:***.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Best regards,
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