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<p>R14 000 WAS CHARGED ON A TOPUP CONTRACT ********** 412.<br />I reversed the debit order. Went to kolonnade branch where they confirmed a mistake was made and sent message to be fixed. This month R4142.20 was charged for the same TOPUP contract. Total at R 22 000. I reversed debit order again. Not my mistake, bad management. <br />I have five contract that will be taken away from MTN because of bad service and management.</p> <p>Resolve problem asap. <br />Contract was taken out from kolonnade branch. </p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the business division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the management team of the business division for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Best regards,