1 reviews | Active since Oct 2017
I called MTN at mall of the south on Monday 2 October to find out if they have the iphone 7 32gb in stock. I was assured by Kyle that they did have stock. I rushed through to Mall of the south after work to open up a contract only to be told by Kyle when I got there that they did not have stock of the iphone 7 32gb. I proceeded with the contract with assurance from Kyle that the phone would be there on Wednesday. Wednesday rolls around I called to find out if the phone was there. It was not. I was assured by Kyle that it would come on Thursday. Thursday Kyle calls me and tells me it has not arrived, but would be there first thing on Friday morning. No-one calls. I phone the store on Saturday to be told it is not there, will be there on Monday. On Tuesday I call as no one from the store bothers to contact me, to be told, that they are unable to get stock and I should try elsewhere. I have NEVER had such bad service. I will go elsewhere....where customer service is a priority. Keep your phone and your contract, I will not support MTN again. Disgusting.
Thank you for your email.
We apologize for the inconvenience that you have experienced with stock issues. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
regards
Mike Ramaboka
Complaints Management Team
Best regards,
Thank you for your email.
We apologize for the inconvenience that you have experienced with stock issues. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
regards
Mike Ramaboka
Complaints Management Team
Best regards,
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