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<p>I upgraded my cellphone contracts with MTN. The two delivery addresses I gave them was Cape Town and Johannesburg. For a reason no one can explain to me the sent the two phones to Port Alfred. RTT the courier company then lost the package. Now I've been battling for two week to get them to resend the two phones and was sent from pillar to post speaking to 14 people in one call. I finally found someone that I thought was competent to help me and she promised me the phones will be deliver early this morning. This afternoon I phone to find out when the phones will be delivered and what did they tell me, THE PHONES WILL BE IN PORT ALFR ED TODAY!!!! IAM IN JOHANNESBURG PEOPLE WAKE UP!!!!!!!!! I'm sick of phoning as you leave messages but no one comes back to you.</p>
Good Day susan-aucamp-maree,
Thank you for your post.
We are terribly sorry for lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to access any information as these details were not provided on your post.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Best regards,
Good Day susan-aucamp-maree,
Thank you for your post.
We are terribly sorry for lapse in service and the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly provide us with your MTN contract cell number or account number so that we can access the account and attend to the matter. We are unable to access any information as these details were not provided on your post.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Best regards,