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It took 2 months to replace my broken phone. On Thursday, 5 November I received an SMS that I must pay for repairs. On 9 November I received an SMS saying that my account is R3771.98. In December 2014 I received my upgrade. A week later I had it replaced as the speaker was faulty. In August the phone was damaged in an accident and I gave it in at the Glen Service centre. 4 weeks later they relised the SN was never updated in December. 2 weeks later I received an sms that I must pay for repairs. 2 weeks later Caswell Mshilela said the phone will be replaced and I must pay by them, R150.00. Got there and I was told I must give him the money to pay in at the bank the next day as it was already closed. I went to head office and had the phone replaced, paid R350.00, this was October. Zoile was supposed to mail me the insurance forms. Never did. Went back 2 days later. Now I have to go back again. MTN STAFF ARE USELESS AND OVERPAID!! I am closing my account and spreading the word!!