RJ
Rika J
1 reviews | Active since Nov 2017
13 Nov 2017, 09:56
INCOMPETENCY - WORST SERVICE
I have made a payment of R6700 in September 2017. I wanted to cancel my contract yet decided not to and I informed MTN not to do an early termination and to allocate the payment to my account which now puts me paid in ADVANCE. Ever since then I will receive an sms to say that I am in arrears and that my line will be suspended which the very next day my line is suspended although I have contacted the customer care department and inform them please check the system for the payment. Every time they will agree that they see the payment yet my line get suspended, I need to phone in again fight to have my line reactivated. Every time I hear it is escalated to the relevant department yet my query is not solved. It seems as if their managers, billing department, accounts departments are "gods" as they don't take calls. They are not doing there jobs, they are *********** and don't know what the hell to do this is very clear in my query. MTN is in breach of contract as far as I am concerned as I have made payment and are paid in advance and they take away a service I paid for which they agreed to supply as long as I pay.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
14 Nov 2017, 09:59Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the early termination fee payment for R6716.78 was received and allocated ro the account on the 15-9-2017, the early termination fee was debited against -the account on the 27-9-2017.
You have requested for the cell number not to be cancelled.
The Retentions department will be placed back to the account.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply14 Nov 2017, 09:59
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the early termination fee payment for R6716.78 was received and allocated ro the account on the 15-9-2017, the early termination fee was debited against -the account on the 27-9-2017.
You have requested for the cell number not to be cancelled.
The Retentions department will be placed back to the account.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's replyOfficial
14 Nov 2017, 10:00Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the early termination fee payment for R6716.78 was received and allocated ro the account on the 15-9-2017, the early termination fee was debited against -the account on the 27-9-2017.
You have requested for the cell number not to be cancelled.
The Retentions department will be placed back to the account.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply14 Nov 2017, 10:00
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
Kindly be advised that the early termination fee payment for R6716.78 was received and allocated ro the account on the 15-9-2017, the early termination fee was debited against -the account on the 27-9-2017.
You have requested for the cell number not to be cancelled.
The Retentions department will be placed back to the account.
Kind Regards,
Alice van der Merwe
Best regards,
RJ
Rika J's updateReviewer Update
14 Nov 2017, 10:51My point exactly. *********** staff at MTN
On 19 September 2017 I requested to have the request for early termination cancelled and have the payment allocated to my account. The early termination fee was debited on 27 Septmeber 2017 - a week after the request to cancel - so who is not doing their what they are paid for. Secondly I never requested my cell number to be cancelled my request was when the early termination takes place to migrate my number to pre-paid - once again imcompetent
I need this rectified. I have cancelled the request for early termination so reverse your debit for the early termination and allocate the payment to my account
RJ
Rika J's update14 Nov 2017, 10:51
Reviewer Update
My point exactly. *********** staff at MTN
On 19 September 2017 I requested to have the request for early termination cancelled and have the payment allocated to my account. The early termination fee was debited on 27 Septmeber 2017 - a week after the request to cancel - so who is not doing their what they are paid for. Secondly I never requested my cell number to be cancelled my request was when the early termination takes place to migrate my number to pre-paid - once again imcompetent
I need this rectified. I have cancelled the request for early termination so reverse your debit for the early termination and allocate the payment to my account