Incompetency & Poor Service - MTN

Please take note of the mail below and assist urgently before my line gets cut off by an oversight from your company (Pinnacle Marketing) and MTN in refusing to stop insurance premiums from being billed in my account.

It’s really absurd how you treat certain matters low on your priority list,

I’ve been having problems with the said Insurance issue for the past 8 months, and a total of 12 years of emotional abuse from MTN Insurance directly before Pinnacle Marketing took over.

My Insurance was then cancelled this year and I was advised to seek alternative Insurance, why am I still being billed two insurance premiums that I know nothing about?

Why would you institute two refunds in the past 8 months and not follow up to see if the insurance is not being billed in the future?

Is it because this is of no matter of importance to you or MTN?

How long shall I complain about low service provision from MTN & Pinnacle Marketing?

Is it not important to all of you to get this matter resolved from an upset customer?

@Luzette Willemse, @Sabrina, @Lizel Gabriel from Pinnacle Marketing, why did you not follow up or escalate this matter as you had promised?

I need this to be resolved ASAP.

I’m so exhausted, I just need to pay off all outstanding data premiums remaining for the next 7 months and not have to deal with MTN or Pinnacle Marketing ever again!!!

MTN has been failing to provide good service on numerous occasions & do not live up to their promises.

Fancy ads, fancy slogans, are just proof that they're covering up that they have very unhappy and rude staff members with low work ethics.