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JW
Joubert W

1 reviews | Active since Apr 2018

02 May 2018, 17:29

Incompetency of MTN

I have been a customer of MTN for almost 20 years, with no defaults in payments. My ave monthly bill is more than R 1,500. I want a new contract for my wife of R 399 pm, but were informed that I don't meet their criteria for the application. Outrageous and ridiculous reasons were given: Under Age, deceased, under debt counselling etc. I have done everything possible to resolve the matter, but with no joy from anyone, either the store at Mooiriver Mall in Potchefstroom or the 5 numbers that I called. I went so far as to sent MTN a credit report from TransUnion that shows no judgements on my profile. The best of all is they sent me an sms over the weekend inviting me to upgrade my current contract??? Please help I am totally confused.

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Replies (1)
JW
Joubert W's update03 May 2018, 06:58
Reviewer Update
I don't understand your response. This is clearly not directed at my query. It has nothing to do with a new line or a device. I want my name clear from any faulty reasons on your system resulting in not been able to get a new contract. I have contacted that number with my problem and they could not help!!