Incompetency in workers

Unresolved Billing and Contract Cancellation Issues with MTN I am writing to formally express my dissatisfaction with the service I have received from MTN. After noticing that my account had not been debited as expected, I contacted MTN and the payment was subsequently processed on the 3rd of October. Despite this, my services remained inactive. Upon following up, I was informed that MTN had not received the payment — even though it had already been debited from my account over a week prior. I submitted both my bank statement and proof of payment, yet no meaningful assistance was provided. To make matters worse, I had requested the cancellation of my contract over a month ago, but to date, the cancellation has not been actioned. Most concerning is that I have now been handed over to the collections department for an amount that I have already paid. This is not only unjustified, but it also poses a serious risk to my credit record. The lack of communication, accountability, and resolution has made this experience extremely frustrating and disappointing. I urge MTN to address these issues with the urgency and professionalism they warrant.