INCOMPETENCY IN-STORE, CUSTOMER SERVICE OVERALL

Upgraded my cellular contract on 16th May 2015, completed and signed the Insurance for the phone section which was sent to MTN head office, apparently they were on strike - 5 months down the line, now October, I have water damage only to be told the insurance was never activated because of the strike. It's taken a week and no one has gotten back to me, the call centre keeps you on hold for over an hour, no feedback, no sense of urgency and the store staff have no cooking clue as to what their own jobs are. No return calls, even the branch manager is just as ridiculous in terms of service. It's unacceptable.