FP
Francois P
1 reviews | Active since Jan 2011
26 Aug 2018, 21:06
Incompetency in mtn shops
Dear MTN, I received a mail offering me a exclusive deal to upgrade my eligible contract to upgrade. I then visited the mtn shop at Springs Mall. I was then told that I need to phone a mtn number. I phoned the number and no answer. I then visited Mtn at East Rand Mall close to the parking area. At this shop there was only 1 person helping customers and 2 other that was busy looking at customers and not assisting at all. I then went to the mtn shop next to sport scene where I was told that I need to apply for the deal online. Went online and no offer was available. I only have one word to describe mtn and that is ***********. Please contact me to cancel my contract.
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MTN South Africa's replyOfficial
27 Aug 2018, 02:05Good day Francois,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that a request has been sent to our cancellations department for assistance. You may also contact them directly by calling 135 and selecting option 4 from your MTN line.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply27 Aug 2018, 02:05
Official
Good day Francois,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that a request has been sent to our cancellations department for assistance. You may also contact them directly by calling 135 and selecting option 4 from your MTN line.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,