INCOMPETENCY FROM CREDIT DEPARTMENT

Shocking service with a don't care attitude from the credit control department! I have my contract with MTN for the last 18 years and pay my account diligently every month. my line was disconnected in December 2020. the credit controller(cant remember his name) went through my account and advised that I had missed a premium in Dec 2019. I did go on holiday then so I assumed that I could have missed a premium. I made payment immediately. Then on January, my line gets disconnected. I called in and spoke to a guy by the name of Ndou Madidimalo. He was helpful and advised that the issue was not Dec 19 payment and that they had actually received it, but there was 2 months outstanding in 2020. he mailed me the info. we discussed this telephonically and it was agreed that 2 payments were not allocated when MTN had a system change. I mailed him proof of payment and he said that he will sort it out. A week later my line gets disconnected again. I called in again and another lady assisted me. I explained what had happened and she advised that Ndou is working on allocating the payments. Everything seemed fine. Last week my line gets disconnected again.

I call in and the lady advises that I am actually 2 months in arrears! This is when I totally lost it!!!! How can 4 different credit controllers give me 3 different explanations when I have proof of payment which I sent through to MTN. I asked for Ndou Madidimalo as I had e mailed him my proof of payment and he was working with this. She said she will ask him to call me and he never called. The next morning, I e mailed Ndou and asked for his assistance, he never rep****.

this morning I wake up and my line is disconnected again. And to top it all this is reflecting as missed payments and it is reflecting poorly on my credit report!!!!

MTN, WHY SHOULD I BE DISADVANTAGED WHEN I AM PAYING MY ACCOUNT EVERY MONTH????????????? HOW IS IT THAT YOUR STAFF IS SO *********** THAT EVERY TIME I CALL IN, I GET A DIFFERENT EXPLANATION FOR MY LINE BEING DISCONNECTED????? WHAT SYSTEMS DO YOU INVEST IN THAT PAYMENTS WERE NOT ALLOCATED WHEN THERE WAS A SYSTEM CHANGE???? AND STILL YOU CANNOT RESOLVE THIS MATTER????