Incompetency at the retraction unit.

Initially my 2 contract numbers *** and *** were upgraded last year December without my consent and knowledge. I reported ***** to Mtn direct and a reference number *** was issued me. I used that number to call everyday to check the process my complain. The call centre people are very helpful the problem is the retraction unit , they are not doing their job, they drag their feet and they took time to reverse my contracts. I want to downgrade both of my contracts but , now I cannot do the down grade as someone on the retraction unit has not handle my case properly. I have told the Mtn people that I do not want to charged again this month as I do not have money to pay my accounts hence I indicated that I want my contracts to be downgraded.<br> <br> The incompetency in the retraction unit is not acceptable and its very disappointing to see a huge service provider like Mtn being unable to help its customers. They are suppose to have help and handled my case<br> less than a month, now I am going to my 3rd month querying 1 complain with out any help and solution. They have wasted my time and my minutes as I have to call them everyday and now I still have to pay again.<br> <br>