Incompetency at its best

I signed up for a package deal in Nov 2019 and informed the agent (Agent 1) that I was on vodacom and need my number to be ported to MTN. He informed me that I only need to go into a branch and they will assist me.

Agent 2: I went into the Fourways mall branch- was advised that as this package was offered telephonically, he would not be able to assist. Advised to call MTN

Agent 3: Called the number provided and was advised that I needed to get an MTN prepaid to port the sim. Until then, she could not assist further.

Agent 4&5: went into the Cresta branch, explained the whole story - manager (Baleseng) and agent (Mxolisi Mx) advised that prepaid sim was not required. I was also charged for 2 months even though I was not even informed of the sim activation. Balaseng advised she would sort this out and give feedback. None was received.

Called Mxolisi - was advised that ACTUALLY A PREPAID SIM CARD WAS REQUIRED. He would check on the refund and provide feedback. No feedback

Went back in store and Baleseng was "busy" and did not have the decency to see us and transfer us to another agent to help (after sitting for 20 minutes)

I requested assistance from another agent (number 6), otherwise I would still be sitting there waiting...

To-date... lack of assistance from not 1, not 2, not 3..but SIX AGENTS and I am still nowhere.. Package was approved Nov 2019 and I still am unable to use my sim card. I received no refund and was charged for yet ANOTHER month. No feedback from Baleseng nor Mxolisi

MTN - please train your agents to have at least the BASIC knowledge and customer service etiquette. I am not the first person to port from another service provider - but your uninformed agents seem to think I am asking the impossible.

Thanks for nothing