Incompetency and lack of communication makes the customer the loser

<p>I spent over 3 hours yesterday at two different MTN stores trying to take out 2 new contracts. Yes MTN, TWO NEW contracts. Both times the consultants said that my profile is locked because of an outstanding R190. I was an MTN contract customer for years and then moved to prepaid about a year ago, which was done at an MTN store. Now over a year later, when I try to take out a 50GB per month contract that was only valid for 21 Dec, I get the message from MTN saying I can't. They saying legal has to unblock my profile. What in the world was MTN legal doing all this time???? I never received a single email, sms, phone call or letter stating that I owe them money. It's only R190 which I would have paid immediately. But because of their incompetence to notify me, I have now missed out on the special for yesterday. Utterly disappointed. Congrats MTN on losing a R24k customer because of your failure to notify me.</p>