Incompetency and complete lack of service.

Complete lack of service. After 25 years as a happy customer, I must say I am extremely disappointed at the latest events on my contract. Upgraded to a "unlimited" package in July, the problems started there. Two tickets later, first one was closed without resolution, second one, they admit they are wrong but they are right after almost three weeks. The debit order goes through at almost double the monthly fee, they insist it is correct. I just cannot fathom how this can be, fact is I'm being charged for booster packages that were incorrectly loaded on my contract, and MTN say that it is correct even though they admit that it was wrong loaded. Seems as though the staff at Bedford Centre are also not that well acquainted with the systems. So MTN say they must take the Booster to of my contract, they just shrug their shoulders. Trying to get hold of anyone at MTN is impossible as you talk to a machine all the time, then it cuts you off. I am going to be forced to go to MTN Head Office, but once these two years are up, MTN can be sure they will have lost a customer of 28 years.