Incompetency all over the whole of MTN

<p>I upgraded my contract in March already. I completed the upgrade with MTN online and they phoned me back to confirm the required details. I requested that I should have an open contract or a call limit as previously. When the contract was upgraded I was unable to make any calls or sent mms messages for which I need to pay, the message I get is "You have insufficient funds available" . I phoned the call centre on a few different occasions with each consultant I have spoken I got a different explanation or answer. But after three months I am still not able to make any calls for which I need to pay. Well the positive is that I only spent my contract subscription, and MTN do not get any additional funds from me. But how must I make a call if I am in an emergency situation?? Isnt this the reason for having a cellphone?? Tonight I phoned again regarding a issue for my mother on her contract as well but this will be on another complaint. I requested again the consultant to fix my issue. According to Celina the consultant that I spoke with another department need to fix something on my account, I requested her to get them online and fix the problem she just disconnected me, but as we all know there will be an excuse for that as well. However I phoned the call centre again and asked to speak with Celina again, I was told that I can not be connected to her and that I must give my cell number again and explain myself again. I requested to speak with a mannager. I spoke to Abigail(Jolishua) I requested her to speak to Celina as I do not want to repeat myself again. She just was not willing to help. My question is how many times do I need to make my request to MTN. As this is a service as part of my contract that MTN is not keeping there end to the contract. Then I would rather cancel this contract I go find a service provider who is willing to help and to employ competent call centre staff to provide the service they suppose to provide. If competent people was employed why would I get four explanations and resolutions for the same request???? </p> <p> </p>