Incompetency
<p>I Bought a phone on contract 4 months ago and at the end of the 1st month I received an sms stating that my outgoing calls have been suspended. I called the service provider and discovered that they used the wrong account. I gave them the correct account and my details were updated. A Month later i had the same problem. I received a text stating that I need to pay a certain amount into an Absa account I called the service provider again and it was the same problem " incorrect account details" . I officially visited MTN Melrose Arch end of October and they updated my details once again. Today my number is suspended I don't know what to do anymore. I should've stuck to my old service provider (Telkom). I have never had any problems until I moved back to MTN. </p>
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MTN South Africa's replyOfficial
08 Dec 2016, 23:30Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the suspension has been lifted. The bank account details have been updated and the preferred debit day is the 31st, the changes will be effective on the December debit order.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply08 Dec 2016, 23:30
Official
Thank you for your post
We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.
Please be advised that the suspension has been lifted. The bank account details have been updated and the preferred debit day is the 31st, the changes will be effective on the December debit order.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
's updateReviewer Update
08 Mar 2017, 14:46No you are messing with me honestly. I cannot be leaving work to attend to matters that your employees are meant to be solving. It hasn't even been 3 months since i complained about the debit order issue and now theres a new problem. NO! stop making *********** people handle my account.
's update08 Mar 2017, 14:46
Reviewer Update
No you are messing with me honestly. I cannot be leaving work to attend to matters that your employees are meant to be solving. It hasn't even been 3 months since i complained about the debit order issue and now theres a new problem. NO! stop making *********** people handle my account.