AT
Andy T
1 reviews | Active since Apr 2011
07 Nov 2015, 10:15
Incompetency
Once again MTN do not know how to operate their system. Due to an upgrade of phone and the SIM now reduced to a NANO Card requires a SIM swap. As the main number operates on a duel SIM they have confused the matter by changing the incorrect card. The store took all the details down correctly but \technical": once again do not know how to operate the system as they have swapped the wrong cards around. The last time this happened it took months to get sorted. When the store calls the arrogant technical team they get told that we must call 808 who advise you call technical. Is there anyone at MTN who knows how to do their job? If so please ask them to contact me or provide us with the details of a technicians direct number who can help before this same problem goes into months once again.<br> <br> TOTALLY FRUSTRATED!!!"""
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Replies (1)
MTN South Africa's replyOfficial
08 Nov 2015, 08:09Hello Andy Tiley,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the SIM SWAP is done by the dealer not the technical support team, should the dealer experience a problem they then escalate the problem , but Technical team do not initiate or do a SIM SWap they will only resolve the issue of a system.Kindly ask the store to reverse the SIM SWAP and re do it on the correct number.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the SIM SWAP is done by the dealer not the technical support team, should the dealer experience a problem they then escalate the problem , but Technical team do not initiate or do a SIM SWap they will only resolve the issue of a system.Kindly ask the store to reverse the SIM SWAP and re do it on the correct number.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply08 Nov 2015, 08:09
Official
Hello Andy Tiley,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the SIM SWAP is done by the dealer not the technical support team, should the dealer experience a problem they then escalate the problem , but Technical team do not initiate or do a SIM SWap they will only resolve the issue of a system.Kindly ask the store to reverse the SIM SWAP and re do it on the correct number.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that the SIM SWAP is done by the dealer not the technical support team, should the dealer experience a problem they then escalate the problem , but Technical team do not initiate or do a SIM SWap they will only resolve the issue of a system.Kindly ask the store to reverse the SIM SWAP and re do it on the correct number.
Regards
Nompumelelo
REQ:***
Best regards,