Incompetency

Dear Ishie Thank you for your response. I contacted MTN and spoke to Itumeleng Monare, as i wanted to enquire about my account and the amount to be paid. She advised as per below: Security Check Done.... ********** 14....1- ********** 9232 Good day, Please assist in passing journal on the account as sub was debited an amount of R1658.91 on 2018/03/26 via debit but sub was not supposed to be debited as she is on Cash. The payment returned as per response: ACCOUNT CLOSED (No forwarding details) and now sub has an outstanding balance of R 1,945.56 due to this. Made a ptp payment arrangement... Closed by user 'Itumeleng Monareng' on 11/04/2018 at 11:13:06 Elapsed time to completion: 0 day(s), 0 hour(s) and 0 minute(s) Security Check Done.. ********** 14..........1- ********** 9076 Good day, Please assist in creditting customer for insurance charged on Invoice dating: 2018-03-20 as sub was refused that insurance and it was cancelled. Closed by user 'Itumeleng Monareng' on 11/04/2018 at 11:07:45 Elapsed time to completion: 0 day(s), 0 hour(s) and 0 minute(s) She reassured me that I didn't have to pay that amount and that it would be reversed back and that I will be notified of the difference to be paid, of which she gave a R200 something figure. I haven't been paying my account as i have been waiting for the query to be resolved. See below Hi Bridgette, The information was not incorrect. The R 275.25 amount I mentioned is the difference that I advised would be required to be made from your side as the difference once the journal fort outstanding amount has been allocated. The R 208.11 then would be the money due / in credit to you for Insurance that was charged on the Invoice dating: 2018-03-20. Do you recall me mentioning it? I can send you a trail of all emails communication of the information that she gave me. Your assistance will be highly appreciated.