SB
Stone B
1 reviews | Active since Oct 2017
30 Oct 2017, 14:08
incompetency
the service I get from MTN is getting poorer by the years. They hire *********** consultants and you as the client/customer have to tell them how to resolve an issue.
I use my number for business and when ever I lay a complaint about missing airtime and data no consultant can assist.
MTN is pathetic.
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MTN South Africa's replyOfficial
01 Nov 2017, 11:34Dear Stone,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management
Best regards,
MTN South Africa's reply01 Nov 2017, 11:34
Official
Dear Stone,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, I highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management
Best regards,