ZS
Zaheer S
1 reviews | Active since Feb 2014
22 Jun 2015, 08:17
Incompetenct *******
Yet again I have another problem on my bill. MTNCHOICE50M SUBS FEE is R61.40 on my May invoice and in June it's R70.18.<br> I did not authorise any increase not receive any notification for this.<br> Please cancel my contract as I am disgusted with your service. I am a paying customer who never defaulted on any payments. I have also sent this to the Ombudsman.<br> Yet again, explain your incompetence. I would like someone to call me and explain. I can never get through to your call centre.
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Replies (1)
MTN South Africa's replyOfficial
24 Jun 2015, 11:28Hello Zaheer Gmail,
Thank you for bringing this to our attention.
Please accept our apologies for the delay experienced. We completely understand the frustration it causes.
Kindly note that your query has been transferred to the relevant department who will revert to your with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for bringing this to our attention.
Please accept our apologies for the delay experienced. We completely understand the frustration it causes.
Kindly note that your query has been transferred to the relevant department who will revert to your with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,
MTN South Africa's reply24 Jun 2015, 11:28
Official
Hello Zaheer Gmail,
Thank you for bringing this to our attention.
Please accept our apologies for the delay experienced. We completely understand the frustration it causes.
Kindly note that your query has been transferred to the relevant department who will revert to your with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Thank you for bringing this to our attention.
Please accept our apologies for the delay experienced. We completely understand the frustration it causes.
Kindly note that your query has been transferred to the relevant department who will revert to your with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Peggy
REQ:***
Best regards,