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Vuyisile N

1 reviews | Active since Sept 2017

25 Nov 2017, 16:21

Incompetence/absolutely "NO CARE"

How long does Mr MTN respond to customer NEEDS AND COMPLAINTS. It's more than 10 day since I emailed your customer care but not even one have bothered to attend to my query. Your are soo good on automated resposed but never really respond to your clients need. I wonder how many reference no. do you give to your customers before you solve a problem. This is the ref. your auto email sent ********** 3.

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Replies (2)
MTN South Africa
MTN South Africa's reply28 Nov 2017, 09:56
Official

Thank you for your post.

We sincere apologized for any inconvenience incurred.

Kindly be advised that you had a previous contract with MTN A*** this contract expired 14-11-2015, this account was handed over to the legal due to late payments received.

The payments was received late or never paid and this is the reason why your new contract with our vetting is declined.

Kind Regards,

Alice van der Merwe

Best regards,

VN
Vuyisile N's update28 Nov 2017, 11:15
Reviewer Update
Good day Thank you for your late response, at least we going somewhere now. I always knew this was the reason but your(MTN) staff meas lead me and gave me false reason "affordability fails" and that is SOO ******** in south Africa, "misleading information, dishonest, or non-disclosure" that's very serious. Once again, thank you for digging further, but you must go deeper than that. In South Africa no one can be punished for fighting for his right, I mean NO ONE, even MTN. MTN was in breach of the contract A***, quoted by you and I had to fight for my right. This matter went further to reach NCC (National Consumer Commission) and MTN was found to be in breach of the contract and they had to solve the matter to the best interest of the client(ME). They(MTN) suggested that I must not pay them all of the funds and they will write it off, not because I was at faulty, NO, because they were in breach of the contract(at fault). Now, THERE IS ABSOLUTELY NO ONE can punish me for that, for fighting for my right, not even BIG Company like MTN. Now its time to go back and fix your systems, grant me the data contract I app**** for before I take even this on further because I will, it absolutely cost me nothing to.