CM
Chantal M
1 reviews | Active since Aug 2015
17 Aug 2015, 18:18
Incompetence with account queries
I have had non stop problems with my account since the strike started. They are now saying i owe them R1500 when my debit orders have definately come off. They keep threatening to suspend my account. I have spoken to so many people, each one promising to help me, but i never hear from them again. Even the supervisors have said they cannot figure out where the problem is, as all is in order.
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Replies (1)
MTN South Africa's replyOfficial
23 Sept 2015, 13:56Hello ChantalMcCreadie,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the last payment that was debited successfully was on the 01-06-2015 and the one for the 01-07-2015 was unsuccessful and the account is in areas.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the last payment that was debited successfully was on the 01-06-2015 and the one for the 01-07-2015 was unsuccessful and the account is in areas.
Best regards
Mantoa
REQ:***
MTN South Africa's reply23 Sept 2015, 13:56
Official
Hello ChantalMcCreadie,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the last payment that was debited successfully was on the 01-06-2015 and the one for the 01-07-2015 was unsuccessful and the account is in areas.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the last payment that was debited successfully was on the 01-06-2015 and the one for the 01-07-2015 was unsuccessful and the account is in areas.
Best regards
Mantoa
REQ:***