SC
SASH C
1 reviews | Active since Jan 2016
14 Dec 2018, 10:12
INCOMPETENCE TO THE MAX!!!!!!!
Pathetic service from a so call leading tele communications company. I upgraded to the deal which gives me 60gb anytime data and 60gb night data for an amount of R299. Well to my surprise this did not materialize. i instead got 30 day/30 night gb and once off 20gb data and entertainment data. Phoning the call centers was a waste of time. I knew more about the deal than they did and they put me on hold for 30mins and then cut the call because they did not know how to handle this query. Mtn where is my 60gb day and 60gb night? i need this urgent for the holidays!!!!!!! why are you so ***********? why is your call center agents not properly trained? ref number: 1- ********** 6977
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Replies (2)
MTN South Africa's replyOfficial
18 Dec 2018, 09:16Good day Sash
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Tea
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Tea
Best regards,
MTN South Africa's reply18 Dec 2018, 09:16
Official
Good day Sash
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Tea
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please give us a chance to look into this and revert back to you.
Warm Regards,
Ayanda Mthimkhulu
Complaints Management Tea
Best regards,
SC
SASH C's updateReviewer Update
18 Dec 2018, 10:00hi.
I am not sure if this has been resolved as i received some data on the 15/12/2018 but now a new concern of mine is that i received an sms stating i have purchased a 30gb data bundle!!!!!!!! why would i purchase a data bundle if i have 60gb day and 60 gb night data? was the sms sent to me in error? can you make sure my invoice is for R299 AND NOTHING MORE.
SC
SASH C's update18 Dec 2018, 10:00
Reviewer Update
hi.
I am not sure if this has been resolved as i received some data on the 15/12/2018 but now a new concern of mine is that i received an sms stating i have purchased a 30gb data bundle!!!!!!!! why would i purchase a data bundle if i have 60gb day and 60 gb night data? was the sms sent to me in error? can you make sure my invoice is for R299 AND NOTHING MORE.