Incompetence staff and buggy systems

i receive insufficient airtime message when trying to make a call. I am on contract account ********** 124. i then buy airtime using loyalty points. Problem persists. I then active 100minutes anytime service. Problem persists. I call the call centre on 20/10/2017 at +-11h00(check your recording). Your first consultant's machine freezes so she transfers me. Second consultant says i must call 808 (THATS THE NUMBER I DIALED). She transfers me. Third consultant says she needs to send email to override. Really?!!. I have a business to run and you want to send an email!!! She then says i must switch phone off and on and it will work. Guess what...it doesnt. Fix this now. refund my loyalty and service activation as if it wasnt for you incompetence I would not be paying. Lastly I have a usage limit activated on my account yet my bill is allowed to exceed this limit?! Refund the difference as I would not have exceeded if the usage limit worked!!