1 reviews | Active since Mar 2017
Incompetence Or *****?
<p>MTN offered advice to me at one of their outlets by someone that was acting as either grossly either *********** or **********. Upon discovering this problem I returned to the outlet and I received further advice from the outlet I had to call the MTN call-center to have this problem rectified. I have since sat on hold for an hour, on 3 days for 3 separate occasions, to correct the matter and I have yet to still get through to a consultant. I cannot believe the level of ineptitude from a company that claims such high profits year in and year out.</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you can contact us by sending an email to ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that you can contact us by sending an email to ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
Best regards,
Itumeleng,
I have already sent emails for this matter, gone into the store outlets and tried to call the call center.
I have wasted enough of my time trying to correct an error that MTN has made. Someone from MTN must call me to close this matter.
Advise soonest whent this will be done.
Regards,
Dan
Itumeleng,
I have already sent emails for this matter, gone into the store outlets and tried to call the call center.
I have wasted enough of my time trying to correct an error that MTN has made. Someone from MTN must call me to close this matter.
Advise soonest whent this will be done.
Regards,
Dan