Incompetence on steriods

MTN No seems to know what they doing in the store nor 135 people...Have a NOTE 20 (Physical Sim Card), I lost a S23 Ultra (Had a eSim) that I requested it be blocked due phone being ******.

Now all I want is for the new phone to be connected to my number via esim and have them both running parrallel they they were in the past.

Visited 2 MTN East Rand Mall stores 1 lady was extremely helpful but couldn't assist cause apparently due to something that was left open on the system. Had to go to another store for them to close what was left open was told the previous lady doesn't know what she's talking about and all they kept saying is eSim is a problem instead of focusing on a solution was then told a case will be logged and it ends there ***

Call in spoke to a guy who went silent after I told him my issue. Had to hang up and call again was then told I will be transferred to Activations after explaining the issue. Then I was sent back to the line ended up at prepaid...was transfered further to contracts and was told all MTN users are currently offline I must try after 2 hours.

MTN you have *****ed up my day I need this matter to be resolved ASAP. Me being unable to use my phone results in loss of income.