Incompetence of MTN Staff

I had taken out an additional contract with MTN.

Everything was approved and my package was delivered to me.

After much decision making, I decided to cancel the package and then delivered to sim card to MTN Morningside (on Rivonia Road). Prior to this, I had queried with the MTN Direct Call Centre on the process for cancelling this line. I was advised that I can go to a branch and then cancel it within the 7 working day rule.

I went ahead and did that. The agent at MTN Morningside branch (Yvonne) assured me that she has cancelled the line by sending MTN Direct an email. So I left it there.

3 months have gone by and I have been charged each month with a total amount R320.09

Today i have called MTN Direct and the lady over the phone had explained that the whole process was done incorrectly and she would put me through to a supervisor named Louise. (I never got to speak to this lady)

I have even tried to make contact with the sales agent that had signed me up as well, but with no success.

I need this cancelled as it has currently has financial implications on my end.

I request that the contract for a 071 number be cancelled as I had previously requested.

my contract is coming for renewal soon and with the current operations of MTN i feel like i should move over to another network.

You are currently not Bozza.