Incompetence of MTN AGENTS

Extremely *********** call centre agents that do not cancel contract as per your instruction , you have to follow up only to find out it was not done at all, even though the system notes are there to be cancelled MTN YOU ARE VERY Precious Nzimande assisted to cancel after these agents incompetence I have to pay another months installment Phumzile was the previous agent and you get a sms with feedback request but they do not cancel the contract . Agents keep dropping the call. you go into the store to cancel and they tell you they cant assist and you must call in . you do that then they don't cancel at all , you get transferred but the person that transfers do not tell the person what its about at and just transfers. This is atroushes customer service as the agents do not listen. MTN agents are EXTREMELY *********** AND YOU HAVE TO BE LIABLE FOR THEIR INCOMPETENCE.