INCOMPETENCE OF MTN

Good Day,<br> <br> I write this as a FRUSTRATED and DISSATISFIED MTN customer. I have reached my limit and DEMAND A RESPONSE ASAP. I am owed a credit on my account of R2636.00 that has still not be paid to me and to make things worse MTN has decided to debit an extra R250.14 from my monthly debit order. I have called into the customer center too many times to count and I will be ending my contact if my issues are not resolved. MTN is not only in breach of contract but are also *******. How do you debit my account with access money without informing your customer???? I don't receive statements even though I have registered for the service and this is unacceptable as how do I query my billing if I cannot see what I'm being charged for? Apparently I went into my out of bundle rate but how is that possible when I was advised by an MTN consultant to set it at R0.00. My limit is R0.00 but MTN charged me R250.14. To make things worse the maximum that can be charged is R250.00 but i got charged more. To top things off the contract that I signed with MTN is a TOP UP contract. I SMELL A RAT AND I WANT THIS MATTER RESOLVED TODAY!!!! <br> My previous complaint was responded to by Sivuyile with REQ:550798