Incompetence; lack of empathy; poor service, information mismatch

Wow Mtn wow I'm so disappointed I canceled my cellphone contract in August got billed for it in September after receiving confirmation that it is canceled. I've been trying over a month to settle this matter I'm told different information when my bill clearly states that I've been charged for September... queries have been open and closed without communicating with me matter still not resolved account suspended, cancelation department doesn't answer their calls sit on the line for over an hour

Do I really have to take it further by going to the ombudsman... your agents don't care at all as livid as I am I'm not shouting nor am I swearing at them